[arik]

I called Alltel again yesterday and they told me I could go into a store and get a new phone, but they can't send me new phones through the mail. After I told her how far the stores are from me she called them and they just said if I shipped them my phone they would ship me a new one. (no phone for me for a few days) I can't do that so the girl told me she would put a request in explaining the troubles I have been having and maybe they would send a new one? My girl just called me and told me I just got a package so I know they over-nighted me the phone. I wont know if its new until I get home, but not expecting it to be.
I also asked about who works on the refurb phones and was told the phone manufacturer (in this case HTC) hires a contract company to work on their phones since it is under their 1 year warranty. Alltel just sends them the request and they ship out the phone. So it sounds like when they trade you a new phone for your crappy busted one, Alltel has to eat that cost.