Sorry to hear about your experience. I guess it depends on the vzw store or who is working that day. My store said they could replace it again (2nd phone). They too deny knowing it is a problem and said no one has come in for a replacement.
Called the HTC rep. He said vzw has to replace the phone not HTC so that is a dead end. He answered on first call no phone menus to scroll through
866-449-8358 and he spoke clear english! He did tell me the diamond is showing on their systems for all CDMA phone providers.
So I then called vzw "tech support" to find out whats up with the diamond. She had to look on their website (duh, lady I could look there too). No word on diamond. I expect sprint will have it out first again. She said she could take care of the crack by sending me a new "front". I asked her that if she sent me the "front" would I void the warranty when I replaced the screws.
Tech support at vzw... yeah right. She was confused at that point and said "no you keep the battery and back cover and send us the broken "front". After doing this for a few minutes I found out she wanted to send me a refurb phone minus battery and back cover. Told her I'd try the store for a completely new phone.
Now I gotta back up my tricked out phone, so I looked at spritebackup which was reportedly free but apparently is not? Also found
http://www.symantec.com/norton/beta/...pvid=nssp1beta
Apparently a beta of a norton software. I have had lots of great experience with norton so I guess when my spb free trial runs out in a few weeks Ill start migrating my stuff for a new phone?