[jpc0480]

I would call and get another... I went through something similar with my 6800 with Alltel. My first one, I purchase brand new, somehow a pin broke in the mini usb and it wouldn't sync. So I called Alltel and they sent me a refurb. The first refurb had sticky keys on my keyboard. I had to push some really hard and you would hear a cracking noise. Called again and the third one had a white spot on the screen. Called again... And the 4th one had sticky keys, a bad vibrator, and a white spot. This time I was pissed and called back and they sent me a new phone! Finally I am now happy again...

So if I were you, I wouldn't settle. Make them send you an A$$ of phones and then I think it's the 5th one and they will send you a brand new one! You paid a $hit ton of $$ for that phone and you shouldn't have to settle for crap.