Quote:
Originally Posted by quarky42
Did they say that you would be losing your SERO if you signed a new agreement? Could you clarify with them if your current service would remain unchanged and all you would be agreeing to is to keep the service for two more years?
If they said that you would have to change plans, then sorry I didn't catch that.
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A little disturbing email I just received 5 minutes ago. I did ask about my sero account and this is what they said........
ME:
I have one more question, I have a SERO account, If I sign up for 2 more
years to get the $150, will my current SERO PLAN change in any way? I am
paying $30 a month and if my plan wont change at all then I might
consider the agreement. Please double check your answer with your
supervisor since you guys have given me incorrect answers before.
Remember, I want to know if my current $30mo SERO will change in any way
or form if I do agree on a 2 year agreement. Thank you.
SPRINT:
Thank you for the reply.
We apologize for the breakdown in communication.
As of now we cannot comment whether the HTC Diamond will be a compatible
handset with the $30.00 Sero plan or not.
Once the HTC Diamond is launched on September 02, 2008, please reply to
us. We will assist you further.
On reviewing the account I found that the $30.00 SERO Plan is added.
To enjoy the $75.00 rebate on the account, the minimum service rate plan
of $34.99 should be added.
Since the $30.00 SERO plan is added you will not receive $75.00 rebate
at the Sprint store.
I will request that once you activate a new handset on line
415-911-1234, please reply to us with the scanned copy of receipt
(purchased handset). We will apply the credit of $150.00 from ecare
towards the handset upgrade. You can keep this email as confirmation.
If you wish to have any clarification, please reply to us. We will be
glad to assist you.
Thank you for emailing us.
Sincerely,
Vince G.
Sprint
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Looks like us 30 a month SERO grandfathers are going to get jacked from the 75 dollar 1 year customer credit. :P Even thou... if they tell me I need to get rid of SERO, then I will leave to another company. Damn... Sprint and its tactics. Then they wonde why soo many ppl are leaving..
