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i tried doing the soft reset, and it didn't work. i do agree with you that it's a data connection issue. But i forgot to add that i am able to activesync with my computer via cable, so the data connection is with the wmodem only. i realize that a hard reset is probably my only way to fix this, but i really hope you guys and help me figure out a way to fix it without doing a hard reset. i want to thank you too Luv2chill for trying to assist me with this.
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