[jimt29]

I've had 5 replacement phones of which 4 of them were because of the "spots".

If you don't have the service plan, it will cost $106 to replace the screen.

I originally had the $7.00 plan but cancelled the $50 deductable to replace a lost phone part, which is $3.00 per month. So I pay the $4.00 each month for the extended warrantee which covers the screen.

So far I haven't had a problem getting a replacement phone. Each replacement took a day or two to get. Each replacement appeared brand new.

They do only import your contacts and it is the Windows Mobile Professional 6.0 operating system.

They were aware of version 6.1 but didn't have it.