Thread: Known Verizon Issue with cracked outer casing
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Old 08-18-2008, 10:40 AM
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Re: Known Verizon Issue with cracked outer casing
I have two Telus vogues (mine, wife's). BOTH have identical crack at top left by the power button. Took them into the Telus store, rep basically accused both of us of dropping our phones. Took one for replacement under warranty but suggested we should expect a $500 bill for it "if HTC determines it is due to abuse".

That kinda gets my back up when I "might" get a $500 bill for "warranty" service. If you're planning to bill me, I want a definate answer on that before I surrender the unit for service.