I'm not sure if this will help:
11:36:00 AM
System
Connected to Sprint Web Chat Server
11:36:01 AM System Session ID: 3077251
11:36:06 AM System Your questions are important to us, please stay online and we will be with you as soon as possible.
11:36:06 AM System Ash lee H has joined this session!
11:36:06 AM System Connected with Ash lee H
11:36:11 AM
Ash lee H Thank you for using Sprint Web Chat. My name is Ashley. How may I assist you with your Sprint.com order today?
11:36:48 AM
Jimmy Hi I was wondering if Sprint now sell's the HTC Diamond?
11:37:06 AM
Ash lee H I will be glad to assist you with that today!
11:37:17 AM
Jimmy Thank you
11:37:21 AM
Ash lee H I do apologize, but that phone has not yet been released.
11:38:07 AM
Ash lee H Were you looking to place an order for a new line of service today?
11:39:02 AM
Jimmy Ok do you know when it will be available. I am interested in buying that phone.
11:40:12 AM
Ash lee H It will be available September 2nd, 2008.
11:41:16 AM
Jimmy And do you know if it will be available in all Sprint stores or just in Telesales?
11:42:07 AM
Ash lee H I do apologize, but I do not have that information available.
11:43:23 AM
Jimmy Do you know how much it will cost?
11:44:22 AM
Ash lee H I do apologize, but I do not. For more information on phones that have not been released, you will need to call Telesales at 1-800-Sprint-1 for more information.
11:44:33 AM
Jimmy Ok Thank you for that information. As always thank you for your help and fine service.
11:44:47 AM
Ash lee H Thank you for using Sprint Web Chat. Sprint Web Chat is available Monday - Friday from 8 AM - 11 PM EST and Saturday and Sunday from 10AM - 8 PM EST. Have a great day.
11:44:52 AM System Ash lee H has left this session!
11:44:53 AM System The session has ended!