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LOL... your story is at least reasonable. I bought a phone directly from Sprint and when I go to activate it they tell me the phone's ESN number has been activated on someone elses account. I'm like... ummm, I have the phone right in front of me and I'm reading the numbers correctly and I don't know what to tell you. They tell me it was probably just a glitch and they'll reset the ESN number on that other account and they'll be able to activate the phone. NOPE! They confirm that the other account is legit and they won't reset the number so after about 2 hours on the phone with various customer service reps and all these different tech people, I sent that phone back and they sent me a new one.
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