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ugh, I have the same thing happening to me. i know nothing about computers and phones but always had no problems clicking buttons and changing my OS on my apache from this forum. My buttons on my phone just broke so my warrenty gave me a new one with WM 5 and all I want to do is upgrade it and I get this error saying something about not being able to read any data on my device. Now i'm stuck with WM5 and can't change it. i keep seeing something about mcaffee causeing problems, I used to have norton and now have mcafee. I think i'm just gonna go back to an old school phone