[kenjuan86]

Unfortunately, again these methods, theories, and tactics are not guaranteed to get you a new device. doing things by the book are the best way. Granted, i wouldnt mind getting a bit of a discount myself or a free device here or there. But when you think about it, it is not the service providers responsibility to give you a new phone for every minor issue. We provide you with the service and an array of devices to choose from. I dont mind helping customers out, but it really burns me to see customers try to get something for nothing! or try to work the system. But as soon as there is an issue with the bill consumers have a complaint! not to get off topic but again, the best way to get a new device or replace a device is using your TEP (that most people refuse to pay but still want a free phone!!!) or use your upgrade. UNLESS THE PHONE IS WITHIN WARRANTY! within 12 months you'll get a replacement phone NEW due to manufacture defect, and for those who get lucky in the store with the techs its just purely luck! doesnt happen too often lol trust I tried before I as an employee at Sprint.