[wmnoobie]

I have read several posts which indicate HTC Touch has a defect which results in the case cracking. I've also read on this and other forums a mixed response from Verizon - some received replacement some reps claimed no knowledge of a problem blames mishandling thus not their fault.
Has anyone seen/or have a copy of a service bulletin from Verizon regarding this issue?

Any concerns with having HTC Home Customiser or Cootek Touch Pal on my phone when I go to VZW store?