Quote:
Originally Posted by rachbu
Every time I do a hard reset, I have to call and re-authenticate my phone. I have done 2 or 3 hard resets with just the stock ROM, no change to the radio, etc., just a standard hard reset.
I just flashed my phone yesterday--thanks to Negamann for the help--and I even changed my ESN to a different phone, but when I changed my ESN back to my Touch, I STILL had to call to re-authenticate.
Regardless, I've never had them question me when I call in.
(The odd thing is that I previously had a Motorola Q, and I never had to call them after doing a hard-reset... this is the first phone I've ever had with VZW that has forced me to do so...)
Anyway (and sorry to ramble), the bottom line is that I don't think anyone should worry about calling VZW to authenticate their phones because whether you do a standard master reset, or upgrade your radio and flash with a cooked ROM, you may still have to call them!
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FYI- I am still running my stock rom and have had problems with the phone in the past few weeks. I have held off trying to update because of it. I called VZW tech support and they had me do a hard reset. I was told that every time you do a hard reset on this phone you have to call tech support so they can give you the "Akey." Thought I would pass this along.