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Originally Posted by kenjuan86

Ok, so I am a Sprint Employee. Im here to tell you, if you have insurance on your phone, Total Equipment Protection (TEP) not just (ESRP) Equipment Service and Repair. Expect to be advised, directed, or rcomended to either go to a full service repair center where Techs will attempt to fix and repair your device or contact Asurion, where a non refundable 50.00 deductible is required either billed to account or required up front. The only time you MIGHT, MAYBE!!!!! get a free phone is if its a Manufacture defect, device still under 12 month warranty without water damage, or you luck up and find one on the street. TEP unfortunelty does not cover cosmetic damage. sorry to be the annoying customer service reps we've come to love so much! ^_^!

Unfortunately you are wrong. It depends on who you deal with. Of course those MAY be the company rules but employees are able to bend them ALL the time. If your phone has cosmetic damage why can't someone just say the phone doesn't work properly? I have taken my phones in many times for damage and the techs don't even crack the phone open they just ask me whats wrong with it and replace it.