[Spimoles]

My local sprint store is much more helpful than the *2 customer service and as long as there aren't many jackasses working they should be happy to help you. Acouple of weeks ago, I took in my beat up 6700, I bought off ebay, because of a loose charging port. I cameback 1 hour later and they upgraded me to a brand new Mogul free of charge.

I would just go in,explain the "problem" (i.e loose usb port, keyboard defects, bad screen, etc..) and they should try to help you out. Employees will usually look out for you because they understand how cellphones/companies can be a pain... unless you're being an *** or they're having a bad day.lol