Thread: how to get a new mogul
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Old 08-01-2008, 10:32 PM
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Re: how to get a new mogul
Quote:
Originally Posted by Mattheyu View Post
Brand new, in box. I've received refurbs via a waranty replacement, and new via insurance, and there are quite a few noticeable differences. I of course refused to believe them when they told me I'd recieve a new phone, not a refurb, until I check myself. Asurion has always told me they would send me a brand new phone, in the box, with all accessories. Customer care tried to send me a refurb and claimed it was new.

I've never bothered with repairs or exchanges via the store. They claim my account is classified as a business account, so it has to be done through customer care. They don;t always mention it, but you can have the $50.00 deductable billed to your account instead of up front.

I've been through 7 Moguls since September of 2007.
Didn't know that......I have my success through the store itself (never have had to pay the $50 deductible)....but if I ever need to....I will keep this in mind....thanks for the info...
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