Quote:
Originally Posted by flyers2114
The phone is a re-furb not brand new....
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Brand new, in box. I've received refurbs via a waranty replacement, and new via insurance, and there are quite a few noticeable differences. I of course refused to believe them when they told me I'd recieve a new phone, not a refurb, until I check myself. Asurion has always told me they would send me a brand new phone, in the box, with all accessories. Customer care tried to send me a refurb and claimed it was new.
I've never bothered with repairs or exchanges via the store. They claim my account is classified as a business account, so it has to be done through customer care. They don;t always mention it, but you can have the
$50.00 deductable billed to your account instead of up front.
I've been through 7 Moguls since September of 2007.