[drea43]

Soft reset you remove battery door and there ia a small hole on the left side of the battery Use stylus and push the button for soft resest. Hard reset you have to hold the end key(Red button) and use stylus to push the same button on the left side of the battery or while holding the end key you can remove the battery Its the same thing and then it will ask you do you want to erase all data There is a way to do it slso by holding 2 buttons on the 700WX but I am unsure which I am sure your cellphone customer service will have the correct way