[steps]

Yes just take your phone to a sprint store. I recently exchange BOTH my mogul and touch for referbished ones (which actually were MUCH better qaulity then my previous refurbished one). The excuse I used is the keyboard was sticking on the mogul (which it was had that terrible double typing error and had to press keys extra hard to work and the Touch was having software issues with constantly restarting. They shouldn't give you any issues about trading it in.