[greencat]

I just got a new replacement phone. My was under warrenty like yours and this avoids the $50 co pay. Mine had some cracks and I wanted to do something before the warrenty was done. I always had problems with my d pad. Going up did not work all of the time. No big deal and I worked around it. I took it to the store and they took it apart but couldn't get it to work. I left with a new unit and everything that is in the box. I'm sure you could find something wrong with your phone.