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I think your best bet is to get something like SPB Backup (you can use the trial for this) and do a single backup.
Then do a hard-reset.
Run it "fresh" for a couple of hours and see if the problem persists. If it does then you'll need to do an exchange.
If not, go ahead and run your spb backup .exe file (probably on your storage card) and reinstall everything (takes 5 minutes) and you'll be where you were before.
If the problem then immediately returns, you know that's it's something with your software setup that's causing it.
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