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Originally Posted by Pibe38
It'd also help to know what error you get.
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I don't remember what the error was but I know I had recieved that same error once I downloaded the sprite program. I choose to install on my storage card but I didn't know that it would place the shortcut in my Program folder. So when I tried to backup from my storage card I got an error. Just use the shortcut and everything will be fine.
Quick question when you backup and the device is synced it does save to your computer as well right. Just making sure.