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Originally Posted by cebain
After the update is complete, I disconnect the phone from the usb and perform a hard reset by pressing both soft keys and the reset key. Select "Y" and the phone resets.
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Everything sounds right to me. Just to make absolutely certain there is no misunderstanding: the two soft keys are the ones on the front at the bottom with the minus signs (-) (I got this wrong at first!) and soft reset with the stylus. Then you're asked to select Y or N. You select Y and then the space bar. Right?