View Single Post
  #43 (permalink)  
Old 07-17-2008, 12:30 AM
geno_here's Avatar
geno_here
N00b
Offline
Location: Chicago
 
Join Date: Apr 2008
Posts: 39
Reputation: 5
geno_here is a n00b
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Htc Touch price drop..

Well, I am also 12 days into my ownership when price dropped to it's current level.
I emailed ecare about a credit. Their reply:

"Thank you for contacting Sprint. I understand your concern regarding
the price of HTC Touch on your account.

I see that you have purchased the phone on July 1, 2008. The retail
price this this phone was $499.99 at that time. You have received an
instant rebate of $150.00 on this phone and are eligible for a mail in
rebate of $100.00.

Now, the price has been revised on July 13, 2008 for all the this
phones. This price revision is not applicable for the phone purchased
before this date.

However, Looking upon the inconvenience in this regard, I discussed the
case with my supervisor and convinced her to apply a credit of $50.00 on
your account. This credit will be reflected on your next invoice.
Currently, there is a credit balance of $50.00 on your account. Thus,
the phone would finally cost $199.99 on your account. I appreciate your
understanding in this regard.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely, "

So I replied back:

"Unfortunately, your solution leaves me short $100.00.
I am within my first 30 days, so I think I am entitled to a full difference.

Here's the current deal you have in stores and on-line. It came out 12 days
after I signed up and purchased the phone. If 30 days had elapsed, I would
have been out of luck and your gesture would have been greatly appreciated, but that isn't the case now.

----------------------
Regular price $399.99
Instant savings -$200.00
Mail-in Rebate -$100.00
New price $99.99
----------------------

My cost, after all the rebates (instant and mail-in) ended up $249.99

New price is $99.99.

The difference is $150 + Tax.

That is the amount that I believe should be credited.
Alternatively, since I am within my 30 days, I can just return the entire
phone, cancel the Sprint plan and remain with Verizon.

I appreciate your understanding in this regard.

Thank you."

We'll see what happens next.... I hate to come off as a greedy bastard, but it is the principle of it.
__________________
Touch on SERO