[Racincason]

Dude i had the same problem, if you press it real real hard it will work but i just went to the sprint store and they advance exchanged me for free. id try that, and just throw in that you have blue tooth problems and yada yada yada the phone is running bad, im missing calls, just make it sound a lot worse than it really is. it works like a champ for me every time im on my 4th.