AS is flaky as can be .........especially on Vista.....all of the suggestions are good to use......make sure you also delete the mobile device....you have to play with them all....I am sure you can get it running....also you can go to Device manager and delete it and then re-connect...sometimes it works....if all else fails I recommend you hard reset the phone....use PIM backuo before you do this so that you can keep your data saved to the storage card in case it does not.....hard reset has always worked for me....hope that helps....