Quote:
Verizon Wireless is unable to authenticate your phone
Solution #1 - Call Verizon:
Dial #8899 from your phone, tell them you had to do a Hard Reset on your phone.
They should issue you a new A-Key or re-authenticate your phone over-the-air (OTA)
Solution #2 - Reactivate:
Use the online activation to activate an old phone, and then activate the xv6800 after.
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This is from the site you linked above. Give it a try it should get you up and running again.