Quote:
Originally Posted by dzuchowski
had 3 moguls and now the store just ordered my second touch as my refurb touch has a blue dot on it... one store threw me out becuase they refuse to replace anymore phones becuase they dont consider a bad dot or pixel to affect the functionality of the unit. i said htc did not design the phone with a bad dot and that i wanted it repaired or replaced. they said no, and told me to leave i told them to f off and its no wonder that sprint is losing so many people and he told me out side that if he sees me again outside anyplace he that i should watch out... guess what i had customer service on the phone and they heard it.... and will write it up about him threating me....
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I work for Sprint and find your story very hard to believe. You had to be doing a little more that just demanding a phone and saying f off to get a Rep to follow you outside and threaten you. Not condoning what he did, if he actually did it, but I'm sure it took a lot more provoking then you're leading on.
Now for the part about the dead pixel. Sprint has the right to refuse any repair that isn't affecting the functionality of the phone or ability to make or recieve calls. Hence why we have Asurion set up as our insurance claims for things that can't repaired at a store level or warrenty claims like yours. You can call them, pay the $50 deductible and get a new/refurbished phone.