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OH, and a very useful tip when you start to search the forum for answers:
Click the radio button for 'Posts' (not Topics) in lower left of search page - search results will be fairly worthless if you don't (default Topics will point you to a sometimes very long thread containing a buried answer)
Another answer: you have an old ExtRom and Radio ROM on your device. Update both with the latest Sprint or HTC release FIRST (contains 303 in file name), then update just the OS.
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