[reeg420]

Might sound stupid but realign the screen and tap lightly. It says to tap firmly. When I got my mogul from the store they set it up for me and I was having that problem also. I would have to tap the screen several times before it took. I realigned and its alot better.
Not sure if that actually makes a difference but seemed like it did on mine. The guy at the store probably tapped the screen pretty hard like it says but its harder than I press I guess.