[jimnutt]

One, I had the extended warranty. I think that helps. Two, I went through two bad refurbs before they finally replaced it. And both refurbs had real problems that could be demonstrated to the tech at the store. When I found the second refurb was bad, I didn't take it back to the store, then I called customer service.

Also, I acted like what I really wanted was a brand new 6700 (which I would have been happy with). I didn't go in trying to get an upgrade...