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Try pressing down on the battery while it is in the phone. I had a defective 3rd party battery that would only work when I did that. Don't be afraid to press kind of hard... you're wanting to make sure all the pins have good contact.
One thing you may be able to do is take the phone into your provider's store and have them test it. Tell them you want to try another battery.
Do you have insurance? If not the phone has a one year warranty via UT Starcom.
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