1:27:37 PM System Connected to sprint-ap1.cnxchat.com
1:27:37 PM System Session ID: 2226841
1:27:37 PM System Please hold and the next available agent will be with you shortly.
1:27:47 PM System Laura has joined this session!
1:27:47 PM System Connected with Laura
1:27:52 PM Laura Thank you for contacting Sprint. My name is Laura. How may I assist you today?
1:29:13 PM M.G Listen, I have a Touch pda phone from you guys and the screen is terrible. There is 2 versions of this phone from Sprint. One has a good screen and another has a terrible viewing angle screen. Its a known problem on the forums and Sprint reffuses to acknowledge this issue. Whats next?
1:29:55 PM M.G I know your going to say to have either send it to HTC or go to a repair store since i have TEP.
1:30:25 PM M.G I tried TEP.. and the employees are not well trained fro a issue like this. they all tell me there is nothing wrong.
1:30:45 PM Laura I apologize for any inconveniences.
1:30:58 PM M.G I have a friend with Sprint and has this same phone and he got lucky because he has the good screen.
1:31:09 PM Laura Please allow me a moment to speak to my supervisor for you regarding issue.
1:31:18 PM M.G Seems like its a 50/50 issue in buying this phone from Sprint.
1:32:04 PM M.G Just so you know... Verizon just released their version of this phone and aALL their Touches have a good screen.
1:32:31 PM Laura Thank you for your patience. Upon the suggestion from my supervisor you can contact the manufacturer and there is also a manufacturer warranty for 1 year from the date of purchase as well.
1:32:45 PM Laura Have you tried that as of yet?
1:32:47 PM M.G As much as I love you service and phones.. i feel ripped off pretty badly bacause I got stuck with a bad screen.
1:33:20 PM M.G I have talked to HTC and they want me to send my phone for a 2 week turn around.Thats insane!
1:33:27 PM Laura I understand your frustration. I do apologize, has a technician from a Repair store looked at the phone as of yet?
1:33:58 PM M.G Yes they did... I hate to say it.. but they have no clue of this issue. Even thou its all around the PDA web forums.
1:34:24 PM M.G Seems like Sprint ordered different batches of Touch phones and some came with a shallow viewing angle screens.
1:34:29 PM M.G Those are bad.
1:36:11 PM M.G One guy got lucky and managed to get a good screen by going to a repair center of Sprint and showed them their phone and compared it with another phone that had a good screen. The tech at Sprint repair center said "wow".. that does look better. He went to his stock of Touch phones and had 5 boxes. 4 had a bad screen and only 1 had a good screen. They gave it to him.
1:36:22 PM Laura My options to help you resolve this issue are to refer you to the repair store, contact the manufacturer or go through your insurance. You can ask for a refurbish phone for two weeks while the Manufacturer repairers the phone for the two weeks.
1:37:08 PM M.G I knew you were going to say this.
1:37:12 PM M.G :9
1:37:14 PM M.G
1:37:32 PM M.G Lets me ask you this... Have you heard of this problem?
1:37:41 PM M.G
http://forums.buzzaboutwireless.com/...essage.id=4052
1:37:59 PM Laura This is the first time I have had this complaint, I apologize.
1:38:07 PM M.G Here is a forum about this issue. This is one of many forums of dissapointed Sprint users with this issue.
1:38:25 PM M.G Please visit this so you get a better idea.
1:38:27 PM M.G
http://forums.buzzaboutwireless.com/...essage.id=4052
1:40:12 PM M.G I would not complain about this but this issue makes the phone unusable in landscape mode. Soo.. Sprint TV is unviewable and all my pictures look really bad.
1:40:37 PM Laura Thank you. I do understand what you are saying. I only have those options available that I have provided to you.
1:40:50 PM M.G thxs anyways.
1:40:53 PM System The session has ended!
Transcripts of my chat with sprint. This is hopeless...