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From: xxxxxxxx On Behalf Of xxx@htc.com
Sent: Wednesday, June 04, 2008 2:02 PM
To: xxxxxxxx
Cc:
Subject: RE: Touch Screen peeling/smudging

Dear Customer,

Thank You for contacting HTC America.

I like to address your email by stating that I can provide a number where you can call
And they can assist you by providing an RMA # in which case you would be
Able to send your unit in for diagnosis, once the diagnosis has been completed our agency would then advice you of the results from the diagnosis.

If your unit is under warranty repair - we would then proceed with the
Repairs, but if your unit is out of warranty the agency will then request
A credit card to charge for the repair and the repair would then begin accordingly.

The agency would also provide you the address for shipping and the time frame for your unit to be completed.
1-888-617-1113



If you have further questions or concern please feel free to contact.


Best regards,

xxxxxxxx



From: xxxxxxxx
Sent: Tuesday, June 03, 2008 3:01 PM
To: xxxxxxxx
Cc:
Subject: Touch Screen peeling/smudging


Hello,

The unit also seems to have a "common" problem, which I was not aware was common until reading further about the problem with my unit. It has the polarizing effect in the center that looks like smudging also.

Please advise,

xxxxxxxx

From: xxxxxxxx
Sent: Monday, June 02, 2008 11:28 AM
To: 'xxx@htc.com'
Subject: Alltel Touch screen
Hello,



I have an Alltel HTC Touch (Vogue 100), but I do not have Alltel service in my area.



It seems the phone's digitizer, screen is becoming unstuck on the left side and starting to smudge some sort of adhesive under the screen's touch area and that area does not respond to the stylus/touch anymore. It seems to be spreading and I afraid it will become useable at some time soon. It also seems as though the digitizer and polarizing portion as well as the protective portion of the screen's layers are become unstuck. As there is a rectangle in the middle that looks like moisture. The screen and the LCD do not have physical damage, it seems the heat is causing this.



Since I do not have Alltel service in my area, I can not call or return the unit to Alltel because I do not have service with them and they will not repair or replace the unit. I would like to use the phone as a PDA and perhaps on a different carrier.



I would like to keep this unit or at least have a repaired/replacement with the same LCD screen quality. I also have a Sprint HTC Touch, and it's screen quality is very poor in comparison.



Please advise as what procedures to take to have this unit repaired or replaced. Return/repair facility address, RMA #, etc..



Thank you for your time,



xxxxxxx



P.S. I have attached a photo of the unit for reference.




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