[alabij]

From someone who deals with e-mails password/reset and such asking for the password is customery. However, the difference is that I do mine over the phone. Obviously 4smartphone is more of an online support than vocal over the phone support.

They have to log into your account on their system to see if they are experiencing or can recreate the same issue.

Remember, just because you claim that you've tried it on numerous PC's doesn't mean they have to take your word for it. The issue you reported is %99 of the time a user or a browser issue.