Nickles,
You're right. After the customer service rep told me I must be able to get to the screen using ##778, and not dial out, I gave up. More like chicken out.
I'm still new (newbie) with Pocket PCs, so I'm trying to not only make functions that are included in my phone work, I want to learn more about programming the phone. I understand that programming the phone would most likely be another web site or forum.
When I tried to use *228 the message stated that I was authorized or activated, yet the phone would not let me dial out. I would keep getting the message to contact Verizon because the phone could not be authenticated. This is not the exact meassage, but close enough. I even tried the *22899 with no luck. #832, no help.
So to keep from going and wiping my phone again, I would like to be able to backup the ROM and A-Key if I can to be on the safe side. Measure twice, cut once.
Thank you again for the response...