[vzwtechbill]

Wow...as Tech Support for VZW, I will probably no longer believe any smartphone user when they tell me their phone just 'quit working' lol. I have to say, while I don't blame you for playing with your phone, I myself have made a few tweaks including changing the case for the black sprint CDMA shell, I would encourage you to take a little responsibility if you're going to 'cross that line', and potentially brick your phone. Add the insurance for $5, and when you go too far, let Assurion send you another one. Nothing, and I mean *NOTHING*, is more frustrating than when a customer calls in, knows darn good and well why the phone isn't working, and plays dumb while we try in vain to fix it. It's difficult enough to get the legitimate problems of a 65 million customer network resolved in timely manners without spending hours trying to fix something that cannot be fixed, because we are not given correct information.