Quote:
Originally Posted by holo
I didn't mean waiting in line to pay your bill, but when your service gets shut off for a cricket billing error (happened to me a few times) you can't get through to them at all... Their CS line tells you to pay your bill through the automated system, and there's no option to talk to a rep, basically tells you to pay up or hang up... Their CS is a total joke too good luck talking to someone from the US and the calls I had with them were seriously material that could go on a joke site... They read from a script, cannot understand anything you say, and if you try and get them to deviate from the script, good luck... I do however agree that their service is nice at least in the phoenix metro area, people always talked about how bad it was, but I got perfect service around town...
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Ive only had them for a few months, so hopefully that doesnt happen to me too often. I dont use voice that much anyway. I mostly text and get on the internet. But when I do use the phone its a long time. I went with it because I had alot of 5500 minute bills with Alltel, which has outstanding coverage here in Phoenix. Now that I went to cricket, the people that I used to talk to has pretty much stopped all together. So I dont really need all of these minutes. But when I do need them I have them. I will stay with them until I move back out to Ca again next year.
