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Go talk to your local Sprint store (full service). Tell them you want to exchange the unit and are willing to pay the $55 (for not having ESRP). They will send the phone back to the tech, after he is done working on it (assuming he cant fix it) he will approve the exchange. In most cases they will replace it in store, in rare cases they may need to order one for you. If they have to order it usually takes 3 or so days (you keep yours until it comes in) but they will tell you to come back in 5.
After you pay the $55 for replacement you will be able to add the ESRP program so that you wont have to pay for future replacements (as long as you dont loose it or drop it in water, thats another program).
The main benefit to paying the $55 is the ability to add ESRP for the future and a high likelyhood of getting an exchange in store.
Trust me when I say this is the best option.
FYI most full service locations even have techs on sundays, depending on what area you live in.
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