I would definitely say that you are the victim of fraud, I had another instance like this before where someone (with access to the account and from another state) changes the address and then calls assurion to process an insurance claim in your name. If you don't return the phone you get a $200 fee each time. This is a very easy fix, it will however take time. Instead of following these steps:
Quote:
Originally Posted by ___________
Step1
*2
Step 2
"Retention Department......Now!"
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Consider this:
Step 1
*2
Step 2
'Fraud department please'
Step 3
Be polite, courteous, and chill out. I know that this is a pain and you didn't cause it, but neither did Sprint. If you came in to a store screaming like you were in your post neither I nor anyone in my store would be likely to help you. You won't get far with fraud or anyone else with that tone, so settle down and try to work with people. You will get farther with honey than with vinegar. I personally don't know why or how retentions is going to help you, they may still give you something for free because of your inconvenience but it wasn't their fault so they shouldn't be responsible. Dealing with fraud should take about a week or so and once their investigation is done the entire matter will be cleared up and it should be done, but definitely settle down, no one will work with you like that.
P.S. Eliminate all the profanity misspellings in your post. It's against the rules and offensive and not everyone on the boards is an adult, and some of those who are still don't want to hear it.