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On the contrary--not surprised at all. You know your stuff!
But I'm glad that you should at least be able to get your phone repaired under warranty. The only problem is that from what I remember reading they give you a pretty outrageous turnaround time (several weeks) and don't support cross-shipment or anything cool like that. But it beats having to buy a new one!
I'm pretty sure if you call *2 and speak to PDA tech support they will advise you on how to get an RMA from UTStarcom.
Good luck!
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