Quote:
Originally Posted by grizzley82188
i have a big problem dropped my phone and broke the screen my problem is that i was running upgrade rom and have to take the phone in for service is there anything i can do
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I agree, you could reflash to the original ROM. However, If you can't read the screen, my guess is that they won't even waste their time looking at the firmware loaded. They'll just get you a replacement at whatever cost, based on your agreement.
If you have insurance, you could also tell them that you lost it. You'll pay $50 for a refurb one... That avoids the whole customization issue.
Btw, if one store won't take care of you, tell them thanks and head to another Sprint store. Service and professionalism varies greatly.
Good luck!
DJ