For contacts to work properly as I have it, you will need to download smart utilities from the UL site.
UL has on there site a smartutility + shortcuts program, where one is called makecall.exe. I would include it here but its seems that I am having problems doing that. But you can go to the site and download the program its easy to setup and add your contacts.
this is the UL site
http://www.ultimatelaunch.de/