05-19-2008, 10:45 PM
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Regular 'Geeker
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Location: Atlanta, GA
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Join Date: Oct 2007
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Re: Sprint 5GB internet cap
Quote:
9:55:43 PM System Connected to sprint-xxx.xxxchat.com
9:55:43 PM System Session ID: xxxx115
9:55:49 PM System Please hold and the next available agent will be with you shortly.
10:22:44 PM System Sheneque has joined this session!
10:22:44 PM System Connected with Sheneque
10:22:44 PM Sheneque Thank you for contacting Sprint. My name is Sheneque. How may I assist you today?
10:23:11 PM wjrandon Hi, I have a question about possible upcoming changes to Sprints terms of service. I've been hearing reports all over the Internet that sprint might be placing a limit on data usage. Have you heard anything about this?
10:24:59 PM Sheneque I do apologize, I have not heard this at all, this is the first.
10:25:25 PM wjrandon Well it might just be a rumor, but it's pretty scary.
10:25:53 PM wjrandon Supposedly starting July 13th a 5GB cap will be added on the Vision packages
10:26:26 PM wjrandon similar to what AT&T and Verizon has already done.
10:26:49 PM Sheneque Yes, I believe that is just a rumor, if anything like that was to occur sprint customer would be notified way in advance.
10:27:30 PM wjrandon Well okay. I suppose I shouldn't worry.
10:27:43 PM wjrandon I'd hate to lose the unlimited plan.
10:28:29 PM Sheneque No, please do not worry, there no changes coming anytime soon, especially the rumor that you heard.
10:28:58 PM wjrandon Thanks Sheneque.
10:29:13 PM Sheneque No problem. Do you have any further questions?
10:29:46 PM wjrandon No, that was my only concern. Have a great evening. Thanks again.
10:29:56 PM Sheneque Our goal is to make your web chat experience a great one. Sprint would like your feedback and comments. Please take the time to complete the short survey at the end of your chat.Thank you again for contacting Sprint. We appreciate your business.
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For some reason her words do not provide much comfort. Still Sprint would only be shooting them selfs in the foot by doing this after all the heavy marketing with the Simply Everything campaign.
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