[computercarl]

mixxx, when you said you are pushing the two buttons down -- can you verify what buttons you are pushing down? Lets run through a step by step... BTW, I'm nly trying to help, not insult your intelligence. Here's a step by step if I had to tell/teach someone who has never touched the phone before...

Turn the phone off. If it won't go off, thats ok.
Close the keyboard.
Lay the phone down flat on a desk, sideways. So when you are looking at it, the antenna points to your left.
Take the Stylus out and hold it on your right hand like a pencil.
Press down both buttons with "-"'s on them with your left hand. I use index for one and middle finger for the other.
While you are still holding them down, take the stylus and press it into the reset hole. (the hold on the bottom of the phone, closest to you. )
Keep holding the two buttons down. The screen should light up and ask you to press Y to restore factory default.
Slide the keyboard out and press yIt will say clearing now, then change to clear OK, Press SPACE to boot. Press the spoace bar, and it should reset, and boot back up to the calibration screen.

Congratulations, if all went well, you have just hard reset.