Quote:
Originally Posted by anzu
Hey, thanks for the reply. I went ahead and hung up the call. Voice and SMS still do not work. I can't back to the #832 line either ("Cannot authenticate..."). I called tech support but they weren't able to help me, the tech asked me to reprogram using *228 with both options (1 first, 2 second). That didn't work, the tech asked me to do a hard reset through Windows Mobile and then reprogramming with option 1. That didn't work and the tech gave up. Any ideas? Thanks.
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Not sure if this would help, but somewhere on one of the threads, someone explained how to re-authenticate your phone yourself:
Log into my account at verizonwireless.com … if you haven’t registered yet do that first … under my phone … go to activate equipment … stay on the right side … activate phone … put in the new esn … if you have multiple phone lines like I do select the right line … put other as a reason … click submit … it will tell you it was successful … do *228 option 1 … voila done … repeat with flashed phone after flashing