Yep... this isn't bootleg software, but it's totally unsupported by the carrier, UTStarCom, and Microsoft. If you have a problem, you need to fix it yourself (with the help of folks on the forum, etc...) if you cannot fix it, you should reflash to a supported ROM image, and re-test. If the problem continues, *then* go ask for support.
Somehow, that's not been made clear (or people missed it...)
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