[weedahoe]

So I wsent into the store and they gave me the run around about how they couldnt give me a replacement phone and I would have to call Cust Srvc to get a replacement. They said they couldnt and but being I was one year in on a two year contract they would let me do the discount early for the discount you get for doing 2 yrs with them and I could use that off the full price of a new 6800 AND sign another 2 year contract. I told them there was no way in hell I was going to pay 200+ for a 6800 AND sign for 2 more years when I still have one more year left anyway. They were also trying to give me a hard time because I have a comany discount associated with this account and I made them aware I get the discount because of the company I work with but the comany does NOT pay that bill and that I do. I made them aware the company does pay for my company provided phone from AT&T and that I may just go ahead and end my contract with VZW and keep my company phone. They really seemed un-phased by my threatening to cancel but this is a pice of thier customer agreement off thier website.

Our Rights to Make Changes
Your service is subject to our business policies, practices and procedures, which we can change without notice. UNLESS OTHERWISE PROHIBITED BY LAW, WE CAN ALSO CHANGE PRICES AND ANY OTHER CONDITIONS IN THIS AGREEMENT AT ANY TIME BY SENDING YOU WRITTEN NOTICE PRIOR TO THE BILLING PERIOD IN WHICH THE CHANGES WOULD GO INTO EFFECT. IF YOU CHOOSE TO USE YOUR SERVICE AFTER THAT POINT, YOU’RE ACCEPTING THE CHANGES. IF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU, HOWEVER, YOU CAN END THE AFFECTED SERVICE, WITHOUT ANY EARLY TERMINATION FEE, JUST BY CALLING US WITHIN 60 DAYS AFTER WE SEND NOTICE OF THE CHANGE.

So I know for a FACT they just went up on their taxes and fees which means I can complain about the affect service and since I do not agree with it I can cancel. I really hate a company that buys **** from China at 1mil pieces at $10USD each and wanna resale at 4-500 you know?

So I am going to send a nice long letter to their corporate office and IF that doesnt work then I may just tell VZW to **** off.