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Originally Posted by Unknown Zone
Yes I have and I called about it a yr ago...if I can remember they told me that it was only for "Power Phones", I believe like a Nextel type of phones and the 67 was not consider one of them.
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Guess you just weren't talking to the right sprint representative
, admittingly though they did over charge for a few months on the family plan I am on with my parents and sister. I have had two separate instances where sprint told me they did something when they did not.
1st I thought I lost my phone and I called them to deactivate my phone until I can find it
Then I found the phone and called them up to reactivate only to find out they never de-activated it. Thankfully it was not stolen but I would have taken them to court had it been stolen with a $1,000+ sprint bill attached to it.
I know from reading from others that Sprint or whoever will charge you regardless of whether the phone was stolen, because until you deactivate they will hold you responsible.
2nd I told them I wanted the same $10 PCS vision plan my sister was just set up on like 2 weeks earlier and they screwed it up and then ended up over charging us by like $200 over the next few months. They are discounting the bill now some for a little while but not the entire bill.
I have learned two things from dealing with sprint and that is if you can setup and configure your phone yourself by using programs to get the proper code so you can enter in the MSL codes to make changes or swap numbers around then it is worth doing. Otherwise it is very likely that you will end up with an Indian speaking person who has no idea what it is you want to do even though you have explained it to them 5 different times in a few different ways. Guess it would be helpful to learn Indo-Ayran, maybe I should learn a few keywords that would get their attention.
The other thing I have learned is always call back later the same day to make sure that if you had to make changes through calling them that they have or are actually going to go through and always take down everyones names. Additionally I have been meaning to even ask where it is that they are located.