[jjlwork]

Are you using the hex ESN? it will be numbers and letters the one from the back of the phone will not work, you can get your hex esn by dialing ##778<SEND> or if that doesn't work ##778#, if that doesnt work, browse to windows folder and launch the epst program. Then go to view as this does not require a password, the third line should be ESN(Hex) and has your ESN number in hexadecimal input that as the ESN in your program and it should spit out the proper code. But like the previous poster said flashing back to stock should work too, I only posted because the unlock code can be hand to fix issues without flashing or tweak a few settings.

There is anoter option as well, if you dial *22803 option 1 it will perfor the ota activation, this should reprogram your phone for the Telus network.